16 reasons why traditional marketing executives want your social media plan to fail

Snooty marketing businessman

File this under “Flu-induced Bitch-rant”

Last night in bed, when my fever was about 100 degrees, something came over me to write this post. I was thinking of the courageous few who’ve demonstrated that you can create real relationships with your customers, who will in turn give you their money, simply by doing the basics very well (being respectful, listening, going above and beyond). And then I found myself in a delirious half-dream thinking of this guy, who wants you to fail – for a number of reasons.

  1. They want to be able to just pick color palettes – you want to build valuable content.
  2. They want to maintain control over the message – you know that loss of control creates the best message.
  3. They know that it only takes 10 emails (ironically called “touches”)
    to make a sale – you know how their customers feel about spam.
  4. They spent a hundred grand on their Harvard MBA – you know that Biz Stone dropped out of college.
  5. They need to justify their six figure salaries – you’re not in it for the money.
  6. They want to spin cleaverly woven copy, you want to just listen – for now.
  7. They’re afraid, and defend themselves – you’re afraid, and say that
    you’re afraid.
  8. They want to finally execute that brilliant marketing campaign -
    you’re happy planting seeds and nurturing them.
  9. They want to finally win the coveted AMA Award, your reward is your
    new friends and a bag of peanut MMs.
  10. They think they know what their customers want – you know that you don’t.
  11. They don’t trust that their customers will come back again – you know
    that people are adults who know how to make good choices.
  12. They don’t trust the CEO – you follow the CEO on Twitter.
  13. If a marketing campaign is a success, they glow with self-important
    pride – you have other measures for your success (and your pride).
  14. They think that marketing is a department – you see your coworkers
    complaining about “marketing” the company on Facebook (which
    would make that an HR issue, no?)
  15. They think It’s all a numbers game – you know it’s a contact sport.
  16. They like shit to roll downhill – you know that it rolls all over the place.

What do you think? More Tylenol?

  • John,

    I am not sure why a marketing executive would want a social media plan to fail. No marketer would ever want his brand and/or plan to fail. In my opinion the social media evangelists are wrong to label "traditional media" as "traditional marketing" (I still dont understand what is "traditional" about marketing) and make it appear like "traditional marketers" are incapable of managing social media marketing.

    Social media is only a new communications and engagement channel for brand communications. Without traditional marketing social media can never be a success for any brand. Marketers are not ready for social media not because they dont understand it but because of the things that they need to do to make it a success. They need a marketing plan and not a media plan for social media to succeed.

  • I don't think we're in disagreement here. In my experience, there is a culture clash between marketers who believe in "pushing and controlling" a message and the wants/needs of actual customers using social tools to ask for more connection, belonging and collaboration. This post is simply one man's rant on this trend.
  • brandmind
    Lots to like about this post. With or without the flue, the points you make are dead on and to one degree or another hold much truth. Bravo.
  • Thank you sir!
  • John - I hope you are feeling better. You amaze me! Able to write a kick-butt post while you are sick...amazin'!

    I particularly connect with #14. It gets back to the idea that people will know about you and your company before they ever come to your website.

    Also - the other night I am watching tv and I just finally turned it off. Not because of the shows, but because I realized that I am personally insulted by crappy commercials from those ridiculous "marketing departments." I had had enough.
  • Hey Tobin - thanks for stopping by. I actually don't own a TV. :-D
  • Like it John, and sorry I've only just found your post.
    I had an interesting exchange of views on our blog on this topic, clearly demonstrating that emotions are running high!
  • BRILLIANT :)
  • Thanks, Steve!
  • Thx John. You had me at color palettes, but #15 had me doing the gospel choir 'amen.' Spending a lot of time trying to focus everyone on the value of the long-term relationship over short-term promotion.
  • Just call me "Reverend Jebediah Haydon"
  • Love it. Absolutely love it.
  • I'd add: They highlight the good, and hide the bad - you know that it's no longer a choice, so it's time to just get better.

    And if someone *physically* touched me 10 times in the course of trying to make a sale? They'd get punched in the face. ;)
  • You go Tamsen!
  • Well said, and humorous too. I agree with a lot of your points, probably none more so than number one, because right there is the whole truth about marketing and advertising.

    The hardest shift for agency folks, and also their clients is the shift to content production/creation -- of providing value added substance to their largely brochure ware sites and marketing campaigns. Picking colors and images is about all anybody in the modern marketing organization really wants to do because, let's face it, it's kind of fun, and they've got tons of things to do besides manage a stable of content creators, or become one themselves.

    It's interesting how quickly folks' eyes glaze over as soon as you highlight the benefits and costs of supposedly free social media tools. "Oh, you mean I need to create things besides banner ads, landing pages and 2 page spreads?" Some agency folks get it, some just pay lip service. It's a grass roots effort, perpetuated by people like you, and once you get a toe-hold and prove it on a bigger scale (which you will/are doing) others will take note. Keep up the great work. Lunch (when you're healthy, though)?
  • Great post John. Maybe Tylenol is your muse? Seriously, take care of yourself. We need you well so we can continue to digest your great content.

    I like #10 & #12. For number 10, I think companies often don't realize why their customers are buying their products or services. Or how their customers are actually using those products and services. Classic example of a company selling X and customers buy X to use for Y.

    Here's to better, more healthier days soon.
  • Thanks for the wishes, Jeff! Talk soon!
  • I SO enjoy this post! It didn't make me hesitate a bit to tweet this. It's humorous while having its truth at the same time. It's very much similar to comparing a bulky CRT to LCD. While at first the latter is treated as a fad, a decorative invention; when now nearly everyone is using it. ^^ A good one, John!



    @wchingya
    Social/Blogging Tracker
  • Thanks! Looks like Tylenol Cold is working...
  • Good to know. Get well soon, John. You need some good rest. ^^
  • dmgsouth
    This is a great post. #5. I may differ with you there. I would like to get a little money. At least to meet my needs. Funny because it's the truth!
  • I actually want more than a little money, and that's ok. The point is not to be like Mr. Crabs on SpongeBob.
  • dmgsouth
    When I saw you response. I just had to laugh. Couldn't have found a more perfect example.

    I also realized how callous I was at not wishing you luck with your sickness. I hate being sick. Thanks for sharing your humor with us in your current state.
  • Dee - No worries - really. I have a team a highly paid well-wishers making me chicken soup and tell me to get off the damn computer. Yikes! Here they come.... go run. Bye!
blog comments powered by Disqus