Comments on: How to make mistakes

By: Michelle Vandepas

Michelle Vandepas — Thu, 19 Nov 2009 06:35:51 +0000

Back to basics customer service. Give more – Communicate, be honest, relate, communicate. Ask, Fix. You got it Chris, Classy

By: Michelle Vandepas

Michelle Vandepas — Thu, 19 Nov 2009 06:31:23 +0000

Back to basics customer service. Give more, Communicate, be honest, relate, communicate. Ask, Fix. You got it. Chris is classy.

By: Michelle Vandepas

Michelle Vandepas — Thu, 19 Nov 2009 01:35:51 +0000

Back to basics customer service. Give more – Communicate, be honest, relate, communicate. Ask, Fix. You got it Chris, Classy

By: Michelle Vandepas

Michelle Vandepas — Thu, 19 Nov 2009 01:31:23 +0000

Back to basics customer service. Give more, Communicate, be honest, relate, communicate. Ask, Fix. You got it. Chris is classy.

By: johnhaydon

johnhaydon — Wed, 18 Nov 2009 16:58:52 +0000

I try and ask myself three questions (I think I picked these up from Chris) : 1) What is everyone else in my space promising? 2) What are they actually delivering? 3) How can I go beyond the expectations set by my peers?

By: juliewalraven

juliewalraven — Wed, 18 Nov 2009 13:34:46 +0000

Thanks, John, between you and Chris, I am reminded of a lesson I am slowly learning, “Underpromise and overdeliver.” When I forget that lesson, I find that I always end up in trouble. Because I have a helping personality, I try to find ways that I can help someone and sometimes I don't think through my offer.