All nonprofit marketers should fly JetBlue at least once. Just to use the check-in kiosks.
If you’re not familiar with them, take a look at the one shown below.
JetBlue does it different
Most of us hate the check-in process at the airport.
The mixed up flights and delays. Making sure you your bottles of hair products and lotions are all in order. And the TSA – although I find them pleasant most of the time.
JetBlue isn’t going to change the TSA, but they have made make the check-in process painless!
1. No needless info: The welcome screen tells you exactly what to do (swipe your credit card or enter a confirmation number). They don’t describe every step you’ll need to go through, just the step you need to know right then.
Are your donation pages overcomplicating things with needless information?
2. Actions are highlighted: Required screen touches are clearly marked out in a contrasting color.
Sidenote: Don’t go changing your donation buttons to green. They probably picked green because it can be seen easier in a bright area like an airport.
3. Hurdles are removed: JetBlue makes their check-in process as painless as possible. Customers go from swiping their credit card to getting their boarding passes in just a few screens.
4. Designed for the rule, not the exception: They understand that most of their passengers DON’T transport hazardous materials. So on the screen asking whether you’re carrying any, “NO” is highlighted in green.
Don’t force people to opt into things unless it makes sense for them or applies to the majority.
5. Timely upsells: Who pays $20 for baggage when you’re buying an airline ticket online?
You haven’t packed yet, so you don’t know how many bags you have. And you haven’t carried them 10 minutes from where you parked your car, or got dropped off.
Right when you feel the most pain, you’re prompted (at the kiosk) to remove it for $20. Because you’ve entered your credit card to locate your tickets, checking in a bag for $20 is two screen touches.