Here’s a 29-year old deaf woman who heard herself for the first time.
With her joyful tears, it’s as if she is saying “I’m no longer alone! Every struggle and set-back up to this day has new meaning! From this day on, I will win!”
Listening versus Being Heard
Listening to your people tells you what they need from you, what’s important to them, and why they tell their friends about your nonprofit.
But listening is about you.
Making them feel heard takes things to a different level. It makes their feelings of loneliness vanish like morning dew on grass. It helps them feel that they matter, that they’re not alone, and that there is hope.
Really hearing is about your people.